Customer Service

Customer Service policies/FAQs

We reserve the right to change any of these policies as we see fit without prior notice.

Website Privacy & Security

 

In order to fulfill your order, your personal information gathered at checkout is transmitted through a secure, encrypted connection and is stored on our server. This server is located in a high-security facility and protected by digital security. The information is not used for any other purpose than to fulfill your order and for some marketing (e.g., sending you our regular catalogs). We do not give, trade, sell, or otherwise share your information with anyone except as absolutely necessary in the course of serving you.

FAQs About Ordering from Beeyoutiful.com

 

I need to contact a real person to place an order or ask a product question.

 

Our Customer Service staff provides personal assistance by both phone and email. Call Toni at 877-623-3968, Monday through Friday, 9am-5pm Central Time. If we’re on the phone with another customer, please leave a voicemail and we will call you back promptly. Or, you may prefer to email Mary at customercare@beeyoutiful.com for a personal reply within one business day.

 

Will my order ship faster if I place it by phone?

 

No. We process all orders the same way and in the order in which they are received.

 

I’m going on vacation/about to move/need to ship this order to a friend.

 

You can add and store multiple addresses by navigating to My Account > Address Book. When you are ready to order, select the appropriate address on the Checkout page.

 

When ordering through the website, please be certain that you have selected the correct shipping address. Note that we are unable to reroute or replace online orders that were sent to the wrong address.

 

If your address is unclear and cannot be verified by our shipping system, your order may be delayed while we contact you to confirm the address.

 

I chose the wrong item/quantity/forgot an item when placing my order. I need to cancel my order._

 

Please note that our shipping procedures are very speedy and cancelling your order may not always be an option. If an order has already been processed and packaged by our Shipping Department, it cannot be cancelled or changed by either the customer or our Customer Service staff. To see if your order can be cancelled, we are available to help from 9am to 5pm Central Time; please call 877-623-3968 to speak with our Customer Service staff.

 

If an undesired order arrives, you may simply refuse delivery of the unopened package and it will be returned to us. Your original payment method will be credited, less the original shipping charge.

 

I’m in a hurry to get my order.

 

At this time, we are able to offer only one shipping option; expedited shipping is not available from our business location. However, orders typically arrive at addresses within the contiguous United States within a week. We typically ship orders on the next business day after placement (an order placed on Monday will usually ship Tuesday). We ship most orders by USPS Priority Mail which has a typical, though NOT guaranteed, transit time of 2-3 days. Larger or heavier orders are usually shipped by FedEx Ground and have a typical transit time of 3-5 days. See Shipping Time Frames below.

 

The product I want is out of stock, but I’d like to order it anyway.

 

We are unable to allow for backordered items and will not take orders for items we don’t have in inventory. However, you may visit the product’s website page and sign up to be notified by email when the item is back in stock. If you do not have access to email, you may call us to be placed on a phone alert list.

 

In the event that our inventory is incorrect and an item you order is not in stock or is discontinued after you placed the order, you will be contacted by our customer service department. If this occurs, we will cancel the out-of-stock item and credit your account as necessary.

 

I just placed an order and want my friend to get referral credit for it.

 

We apologize that we are unable to award referral credit after the fact. To ensure that your friend gets referral credit, please ask your friend for their personal affiliate link or code. Enter that code when creating a new account on our website and then continue on to place your order. For more about joining the Beeyoutiful affiliate program, visit this link: http://www.beeyoutiful.com/affiliates/

 

I want to use my Bee Points.

 

Bee Points can be redeemed for discounts on online orders only; we are unable to apply them to orders placed by phone. To apply your Bee Points to your order, make sure that you have first logged in to Beeyoutiful.com using your email address and password. Then, on the Shopping Cart page, just below your list of items, use the slider bar to apply the desired number of points to your order.

 

I have special instructions regarding the shipping/delivery of my order.

 

The most reliable way to get special handling for your order is to call it in during our normal business hours and make your request over the phone. Due to our speedy shipping procedures, orders placed online or during closed hours may be processed by our shipping department before Customer Service checks email or voicemail; this means that special instructions left that way can be easily missed until too late. For special handling requests, call 877-623-3968 between 9am-5pm Central, Monday-Friday.

 

How can I pay for my order?

 

For online and phone orders, we accept credit and debit cards bearing the logos of Visa, MasterCard, Discover, and American Express, and also offer the option of processing your checking account information as an electronic debit. Online orders may also be paid by PayPal. Money orders and physical checks are accepted for mail orders only; please send along with order to Beeyoutiful.com, 104 South Public Square, Centerville TN 37033.

 

I didn’t apply a discount/get my order in during a free shipping promotion/use my coupon code before it expired.

 

Beeyoutiful.com sometimes offers limited-time discount opportunities; we are unable to extend these offers past their original expiration dates or apply them to orders that have already been placed.

 

Wholesale Accounts

 

We are happy to help offer our products to your customers! For information on applying for a Reseller Account, please call 877-623-3968 to speak with our Customer Service staff.

 

Returns & Replacements

 

If you are not satisfied for any reason with any Beeyoutiful.com product, or if you have received a damaged or defective item, you may return it within 60 days of the original order date for a replacement or complete refund of the purchase price, minus shipping charges. Please contact us for instructions prior to returning any item, especially regarding any defective or damaged product or order.

 

We recommend purchasing insurance and delivery confirmation on any return shipments. We are not responsible for any packages that are lost en route to our office.

 

SHIPPING

 

Shipping Cost

 

We offer a domestic flat shipping rate of $6.00 per order. Your package will be shipped for one low price, regardless of the physical size or dollar amount ordered.

 

Tracking

 

Electronic tracking is provided on each order. The customer is responsible for tracking shipments using the link provided in the shipment confirmation email. The tracking link is also available by navigating to My Account > My Orders. We do not provide tracking updates by phone.

 

Refrigerated Items

 

Certain of our products are stored in our walk-in refrigerator to preserve the highest potency until they are ready to be shipped. We do not use refrigerated packaging materials or ice packs in shipping except occasionally during the very hottest of the summer months; therefore, while items are in transit, they will experience variable temperatures. However, Beeyoutiful.com products are formulated and manufactured to withstand the temperature fluctuations inherent in transit and should be considered safe to use after undergoing a reasonable shipping time. Please refer to the product packaging upon receipt to determine whether an item should then be refrigerated.

 

Time Frames

 

We ship Monday through Friday, excluding U.S. Government holidays. Orders placed on Friday, Saturday, or Sunday will normally be processed on Monday.

 

Orders typically ship the following business day after they are placed (an order placed on Monday will usually ship Tuesday). However, due to high order volume, supply problems, weather-related closures, or other unavoidable circumstances, we are sometimes unable to meet that goal and it may take several days to get orders out.

 

Large wholesale orders may take up to seven business days to assemble and ship.

 

Beeyoutiful.com uses ONLY the US Postal Service and FedEx for all shipping. Our shipping department will choose the shipping method that is most suitable based on the size and the contents of the order. If you cannot receive FedEx or USPS shipments, please contact us with the details of your situation.

 

USPS shipments generally take 2-10 business days for delivery, depending on the destination. The USPS delivers Monday-Saturday.

 

FedEx Ground shipments generally take 2-5 business days for delivery, depending on the destination. FedEx Ground delivers Monday-Friday.

 

Once a package leaves our facility, it is in the care of the shipping company and we no longer have any control over it. Any time periods quoted by our website, a representative of our company, or the shipping company should be considered estimates only. We do not, and cannot, guarantee shipping times or arrival dates.

 

Missing or Damaged Shipments

 

After receiving a shipment, please inspect all items and check contents of the box against the packing slip before discarding the packing material.

 

Please contact us immediately if you receive damaged goods or believe your order to be lost or stolen. In the event that a shipment is lost or does not arrive safely at its destination, we must be notified no later than 2 weeks from the recorded or expected delivery date in order to consider offering a refund or replacement.

 

Undelivered or Rejected Packages

 

If a package is returned to Beeyoutiful.com after 2 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, the purchase price will be refunded, less shipping charges.

 

Shipping to APO and FPO Addresses

 

Orders shipped to APO and FPO addresses are charged our usual flat shipping rate of $6.00 and are sent via USPS. For security reasons, these packages do not receive valid tracking numbers.

 

International Shipping

 

As of May 31, 2014, we are no longer able to ship retail orders directly to non-U.S. addresses. However, many services exist which can provide international customers first with a U.S. address at which to receive shipments, and then with a parcel forwarding service to deliver items to your international address. We're happy to provide a list of such services for your convenience. 

 

Important notes: Parcel forwarding services are in no way affiliated with Beeyoutiful, andBeeyoutiful is not liable for their performance. Please educate yourself on the companies and options available and choose a provider to fit your unique location, needs, and budget. Also, because it is impossible for Beeyoutiful to maintain full knowledge of every destination's specific import regulations, it is your responsibility as the purchaser to understand which items may or may not be legally shipped into your country. Beeyoutiful is not responsible for any items rejected at customs or otherwise ineligible for delivery in the destination country. 


This list is provided as a courtesy only and does not imply our recommendation of any particular service provider. 
 

https://bongous.com/shopper/
http://www.borderlinx.com/US/en/
http://www.comgateway.com/
http://www.myus.com/
http://www.shipito.com/
http://vpost.com/

                                                                                                                

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.